Frequently Asked Questions
Everything you need to know about shopping with Black Dog Shop.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your claim.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my Black Dog Shop apparel?
To maintain the quality of your garments, we recommend machine washing cold with like colors and hanging to dry. Specific care instructions are located on the inner neck label.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to follow your package's journey.